Privacy Policy

Privacy Policy

Last updated: 12/03/2025

DCL Digital (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

  • Personal details: such as your name and email address when you contact us, sign up for marketing, or request a service.
  • Billing information: payment details when you pay by Stripe or through invoicing.
  • Website usage data: including IP addresses, browser type, and interactions with our site (collected via cookies, Google Analytics, and the Meta pixel).

2. How We Use Your Information

  • Provide and deliver our digital marketing and web design services.
  • Respond to enquiries and provide customer support.
  • Process payments and manage contracts.
  • Improve our website and services using analytics data.
  • Run paid advertising campaigns (Google Ads, Meta Ads).
  • Comply with legal and accounting obligations.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract: when processing is necessary to deliver our services.
  • Consent: when you subscribe to newsletters or request marketing updates.
  • Legitimate interests: for business administration, analytics, and advertising.
  • Legal obligation: when required to comply with UK law.

4. Cookies & Analytics

We use cookies, Google Analytics, and the Meta pixel to track website performance, advertising effectiveness, and user behaviour. You can adjust your browser settings to refuse cookies, but some site features may not function properly.

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

  • Service providers such as payment processors, website hosting, and email providers.
  • Professional advisers such as accountants and legal consultants.
  • Regulators or law enforcement, if legally required.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes it was collected for. Typically, this is for the duration of the contract plus 12 months, unless longer retention is required by law.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to processing or request restriction of processing.
  • Withdraw consent where processing is based on consent.
  • Request transfer of your data to another provider (data portability).

To exercise these rights, please contact us at hello@dcldigital.co.uk.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, or disclosure.

9. International Transfers

We primarily store data in the UK/EEA. If data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place (such as standard contractual clauses).

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

DCL Digital
Email: hello@dcldigital.co.uk
Website: dcldigital.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.